Your trust to us,
it means a lot for us!
We try to provide and deliver a lifetime experince in Raja Ampat and we want make it goes smoothly by making it more clear with our terms and conditions before you book your trip with us
Booking a trip
We ensure that once your booking is confirmed, your adventurous journey with us has officially commenced. Leave it to us to handle it all for you.
Cancellation Policy
We recognize that life can sometimes be unpredictable. Whether it’s nature’s mood swings or global situations impacting travel decisions, our goal is to ensure our clients experience minimum inconvenience.
- Trips Cancellation by Clients: > Refunds will be proceed half especially from the 10% desposit
- Trips Cancellation by the Company: > If cancellation arises from our end, barring force majeure events, we’ll return your payments in full.
Visa & Passport
Clients are required to possess a valid passport and relevant visas. We recommend a passport validity extending 6 months beyond the trip duration. For any entry denials due to improper visa documentation, the company isn’t liable. Visas can be obtained on arrival at the Indonesia airport and or from their home countries. It’s the client’s responsibility to ensure they have proper documentations for their trip.
Behavior and Conduct
Clients are expected to respect the laws and customs of Papua. Any misconduct that causes discomfort to others or disturbs the trip can lead to the client’s removal from the tour without any refund.
Complaints
Any complaints regarding the trip should be communicated to the tour leader or company representative as soon as possible, allowing the company an opportunity to address the issue promptly
Journey Expectations
At Raja Ampat Explorer, we endeavor to curate a trip that’s both comfortable and thrilling. However, the comforts you might expect in Western nations might not always align with what’s available in Papua regions. Moreover, the mountainous weather can be mercurial. Therefore, journeying with an open mind, patience, and prior preparation will enhance your overall experience. We’re committed to assisting you every step of the way.
Deposit Requirement
To hold the booking, we request a 10 % deposit of the total trip cost and when as it reaches our end, be assured, your unique experience starts getting its shape.
Payment Method
We entrust TransferWise or Revolut an international gateway ensuring your personal and transaction details remain confidential. But if you are paying in cash then make sure you change it to IDR.
Flight Delays & Itinerary Changes
Local situation such; political tensions, weather regarding to mountain regions can sometimes pose flight delays. If your domestic flight faces a delay, we’ll bear the pre-trip accommodation and food expenses in the departure city. For delayed return flights, the extra expenses fall on you. Alternative arrangements will also be your responsibility. In case of unforeseen events on the trip, itineraries might be altered afrer confirmed for both sides us ( The Company ) & the clients side.
Responsible Tourism Commitment
We’re deeply invested in responsible tourism. Our vision is twofold: offering you a memorable journey and ensuring the regions we explore benefit from our presence. We encourage you to familiarize yourself with our Responsible Tourism Policy.
Our endeavors include:
- Upholding the cultural and natural heritage of the places we explore.
- Engaging with local communities, supporting local enterprises, and fostering cultural dialogues.
- Prioritizing environmental initiatives, including carbon footprint reduction, waste management, and conservation partnerships.
When you choose Go Visit Papua, you’re not only securing an unforgettable trip but also championing responsible and sustainable tourism practices.
Personal Belongings
While our team goes above and beyond to safeguard your belongings, we cannot be held responsible for any damage or loss that might occur, whether it’s during transportation by our porters, animals, or vehicles. It’s imperative to get comprehensive insurance that covers such eventualities.